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Air Asia — compensation for stolen baggage

Hello i made claim for compensation for stolen baggage, they said me before week they have approved my 40% of claim but they have not transferred any amount so far.
I feel they have just fooled me by saying approval of claim so I don’t show their reality to other people.
Air Asia is not reliable in any sense.
They don’t have proper customer care, even their nodal officer don’t reply
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    Air Asia Phone
    +91 80 3300 8000
    Air Asia Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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