Air Asia — contact number provided not efficient enough in times of real time situation

I had a flight from one destination to bhubhaneswar with a different airlines and then from bhubhaneswar to kolkata with airasia. I tried to inform of the delay of my pervious flight by 3hrs but they couldnt be reached in any number. No real person could be reach, you only get ai or operator on call. And after i reached bhubhaneswar from my previous destination and told then i have already reached, yhey were not ready to help.in events of emergency, it was a really bad experience.