Air Asia — customer care service, unresolved issue

Dear sir,

I am writing this email in total frustation with your customer care service. Till now i have been talking to customer care everyday for an hour each but no one wants to resolve the issue and only give excuse that i will get a call back in 2 hours but i never get a call back.in some cases they even disconnected my phone. I have also raised two eform cases after initial discussion with air asia but its been more than 15 days without any response. Can i talk to anyone directly and who will really have some authority to listen to me and take action.

Case id : 05931147 and 05840942.
All details in the case.

My callback number is mentioned in the case.