Air Asia — customer support representative said I am blind

Address: Visakhapatnam, Andhra Pradesh, 530002

Website: Airasia.com

Called air asia to take their help in booking ticket from visakhapatnam to kaula lampur. But the customer representative anandh. S said that i'm blind.

Then the call was escalated to next level athira. A and even she spoke in a rude manner.

The promotional offer says: flight from visakhaptnam to kaula lampur for rs.1, 399. And it can be done only through airasia website or throgh airasia app.

When called the customer service representative said that it works only on standard devices like laptop or desktop. But this was not mentioned anywhere on the advertisement.

I also have the call recording for the same. Need action on these kind of promotions and also the customer representatives