Air Asia — delay in flight

My wife traveled from goa to bangalore on 5th nov. 2018. The flight was delayed by 4 hrs which is something new from a relatively new operator. This could have been expected from other older airlines but not air asia. No snacks or meals were offered by the ground staff nor were there any apologies for the delay itself. If things go on this way i am sure you will be forgotten like the other airlines which were ground into dust in the long run.