Air Asia — Denial of baggage check in even though there was time

Address: H.No. 1-5-1035/1, Phase II Father Balaiah Nagar, Old Alwal, Secunderabad - 500010

Travelled from Goa to Hyderabad by flight No. I5 974 with the PNR No JTRWKY.
We were 13 passengers and reached baggage check-in counters around 19.10 that is 55 minutes before flight departure (can check the web cameras for the timing) and the staff at the baggage check-in counters bluntly denied the baggage check-in though there was time. We requested two to three times and they were not ready to listen and we were told that the baggage check-in is closed. With this inconvenience we had to dispose around Rs. 10, 000 worth of liquor at security check as they have not allowed it. Added to it we had to pay Rs. 4000 as one baggage was not allowed into the flight cabin and they have charged this amount and sent it to check-in baggage.

Further we have faced a lot of mental agony due to irresponsible behaviour of your staff at baggage check-in counters and boarding point.

Please do consider our mental agony and financial loss and address the issue atleast by making up our loss.