Air Asia — didn't get full refund as promised by air asia on 26th july

I rohini choudhuri asked airasia to cancel a flight (Pnr-gv2ctg) with full refund on 26th july since it was rescheduled by airasia to a different time. My case number[protected]. I still didn't get the money in my account. My contact number [protected]. Kindly look into the matter. The refund was supposed to be completed by 7working days as promised.