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Air Asia — Discrepancy in Credit Shell Q2R5TZ

My PNR is Q2R5TZ
Flight is cancelled due to COVID
CreditShell is created
But the Actual fare of TKT is Rs 7358/-
Credit shell is created only for Rs.5992/-
Difference is Rs.1366/-
While i contacted Airasia, it was told to contact EMT
It is requested to kindly arrange to credit the said Rs 1366/- to my credit shell or further payment to my bank
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