| Address: New Delhi, Delhi | | Website: airasia.com |
Rest Sir/Madam
As I am a regular customer of air asia.This time I was really very much disappointed and I promised not to travel via air asia in my life again and will recommend all others .
I have booked flight on 1st may to bangkok and travelled well.Later i booked second flight ticket attached for 29th of june for return flight and paid Indian rupees 20000+ including luggage. Actually this was mistake done by myself online as I had to fly 29th may instead of june.
I arrive to airport on 29th may and they advised me my ticket is booked for 29th june immediately I contacted air asia to change my ticket for courtesy as It is urgent matter By mistake I purchased ticket for 29th june. But the behaviour of representative was very rude first he told me we can do this before 2 hours he refused to do that.Later he said ok I will check then he said I have to pay Rs.21000 extra if i want to fly today on 29th may. It was shocking and surprising for me how such a reputed company do this. I started thinking and ask him for 2 minutes time . After 2 minutes i talked to him final the booking then he said I have to pay Rs26000 know.
It was urgent for me to come back on 29th may and company looted me for total of Rs 46000 for flight from new delhi to bangkok. Where as singapore airlines which is one of best airlines was charging rs 35000.
I am really very disappointed with customer service and forging customers.
Will never fly to airasia and I will take this matter to ombudsman as well as civil court.
Also will leave feedback and tell other passengers never to travel through air asia moreover flight was 2 hours late so much upsetting at airport for all the bad service I paid rs 46000 whereas reputed and good airlines like singapore airline flight always on time change ticket with normal charge.Really a biggest mistake which I learnt .
Also kindly give me the number of company owner or coo I wish to talk to him in regards this matter As I am a regular customer instead of changing ticket with normal charge company charge me double an d I beard the rude behaviour of akrasia representative.
Thanks & Regards
Sukhjinder Pal Singh
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