[Resolved]  Air Asia — flight cancelled by the airline and no status of refund and reschedule

Address: Electronic City Phase-1

I have received the below mail from your end informing about the cancellation of flight. As per your mail, you have given two options i, e ticket amount will be credited to air asia account or change the new travel date before 31st october 2020. It is also to be noted that the above tickets are booked through makemytrip.com (Trarvel agency of air asia).

I am not willing to opt the above said two options due to prevailing situation (Covid 2019) and other my personal engagements. Hence i cannot decide my future travel plan now.

Further it is the settled legal position that once the flight is cancelled by airline, the entire ticket amount to be refunded and you cannot hold my ticket amount in your account.

The air aisa has no authority to provide the above said two options. Further i never agreed for the above said options while booking my tickets. You have unilaterally provided the above said options which are beyond the contract terms between the air asia and me which is also against the law.

It is totally unethical to hold my ticket amount after cancelling flight by the air asia.

Therefore i request all of you to provide the entire ticket amount at the earliest, otherwise i will take it to appropriate legal forum against the air asia and make my trip to recover the above said my ticket amount including interest, compensation etc at your cost.