Air Asia — flight cancelled - not giving alternative flight

robisnaolin

from Hyderabad, Telangana

Mar 30, 2019

Address: Bangalore, Ranga Reddy, Andhra Pradesh, 500019

Reference pnr number - ot3bjx
This is a direct flight from hyderabad to kochi (11 apr 2019) and kochi to hyderabad (23 apr 2019). This flight was cancelled by airasia. They are not ready to give me an alternative flight even though they have so many connected flight options available. For example, there are 4 flights which go from hyderabad to bangalore and bangalore to cochin. It has been a horrible customer support from airasia as everytime i call they say they dont have options while i clearly see that there are options. They have been very rude and not understanding customer concerns. I doubt if they even listen and just keep repeating what they read from their books.

Please update me in robin. [protected]@aol.in if you have any willingness to help?

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Comments

supervisor

Mar 30, 2019

To author

Please attach documents:-
1. e-ticket / PNR
2. Your complaint wit figures towards Air asia air carrier.
3. Reply (decision ) of Air asia air carrier, hich had to be given to author.

in order to get undarstanding, why, based on which grounds, and what do you want from Air asia carrier.

Regards.

RajiniApplasamy

Apr 8, 2019

Hi, I had book honey moon trip to Krabi as following details;
Booking num: XRG3XP

One week later I received msg regarding cancellation of my booking flight...

Please update me about my booking payment... when will return back my booking and how ?

Thank you

Regards,
Rajini