Air Asia — Flight delay and no any refund

Address: New Delhi, Delhi, 110037

Website: Make my trip and Airasia India

We had booked Air India flight-I5 784 for 11.25AM on 07/03/17 from Imphal to Delhi which was interconnected from Guwahati at 3.50 PM of Spice jet SG-169. We reached the airport 2 hours prior to departure time. There was no any information for AirAsia about flight delay, on reaching the Imphal airport we found that the flight was delayed by almost 2 hours despite reassurance from Air India officials at the airport that it would take off around 1.25 PM. The flight took off at 2.30 PM and reached Guwahati at around 4 pm, thus we were unable to reach our connecting flight, which left without us. When we complained about the delayed flight at Guwahati airport spice jet desk, they told us the matter would be resolved only at the Air Asia desk, When we approached the helpdesk of AirAsia, the manager told us they could not do anything, they close the counter and went home . They refused responsibility for the delayed flight and would not compensate us or put us on the next Air Asia flight to Delhi. As we are travelling with the family we find many problem as we are with the infant of 11 months. Their behavior was unacceptable. Neither did talking on the phone to Air Asia Customer-care help. Because of this lax behavior on the part of Air Asia India, we had to book another flight on Air Asia on our own from our own pocket. We reached Delhi after11.50 pm.. We were a group of 4 and the irresponsibility on the part of Air Asia cost us very much on our pocket and our time. This was a very harassing ordeal for us. No airline has ever treated us this way or caused so many problems without offering compensation. We demand full compensation for the delayed flight and for the flight tickets we had to purchase on our own at the Guwahati Airport. We can provide further details once contacted by appropriate officials.