Air Asia — flight missed due to air asia

Dear team,

Today me and my friends had connecting flight from bangkok to dubai.
Due to delay in departure of air aida flight #fd 3042 from phuket we missed our fly dubai flight to dubai.
Ideally it is air asia mistake. So they have to own the mistake and refund our dubai flight money or book next available flight for us.
Really disgusting service. They don’t understand simple language.
Yes, they are very good in blame game. It’s really embarrassing. This is clearly exploitation of customers.
Need resolution from morning 5:30 am we are running around the uncharged of air asia. But no resolution yet.
I really doubt that they have any knowledge about time management or about good customer service.
Again why i should pay for their mistake.

Looking forward for your support asap