Air Asia — fraud service

Flight number i5 732. Pnr twfqwn. I booked my flight to pune on 30th may 2018 at 6pm. Initially the flight was running late half and hour, i had train to catch from delhi so at the check-in counter i asked the lady what are the options to receive checked in baggage early and whether the flight will be further delayed. She said not to worry flight won't be delayed and if i pay additional 690 i will get bag express. Flight was delayed 1 hour and at the time of luggage collection it took 30 minutes, my colleagues and other passengers got luggage first. I have video proofs and will put on social media. If i would have received the service for which i paid extra, i would have been able to board my train. Now i am stuck at airport and playing extra 8000 for morning flight because of fraud airline air asia.