I am booked on AK714 departing Singapore to KL on 25 Jan 2018. The flight is delayed twice lasting now 2.5 hours. This is not very yet. I am still in the airport waiting. Hopefully no more delay or extend delay time.
I have many time encounter delay with airasia but this must be my longest wait. I could have make a return trip from Singapore to KL. I tried logging into airasia complaint web thereafter click on the complaint eform... Guess what... It never load..
Could not even lodge a complaint at their site. Wonder why they have it at the first place. This is not a prank. Nobody has the time to make a written complaint if not frustrated by such incompetency. Air Asia maybe the king in budget airline but they are also KING in being a "delay airline".
I sincerely hope the airline looks into their opportunity cost with such delays... It they brush aside all this complaint ... The managers hired by Tan Sri Tony do not deserve the job.
God bless you.
Upset and concern traveler,
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