Air Asia — ground staff on bangalore airport

Very rude and unfriendly staff who have no courtesy. Had a very bad experience at the bengaluru airport. Was travelling with a friend and two kids. Was late to the gate as we were in the washroom. We missed our flight as we were not allowed to board. That's not my pain. My pain is the attitude and the mismanagement of the manager athira kishore and her colleague. And the inconvenience they caused us. They were very rude and unfriendly. And did not guide us at all, rather they just walked out on us. With two kids we were cluelessly standing trying to get pass security and get to the other side to book tickets. They just abandoned us on the airport rather than guiding us out. We were running around the airport trying to find them with kids hanging around our neck as the security guy told us that one staff has to guide us out. Very pathetic behavior. We are not slaves or beggars to go around looking for them. It was their job to guide us out. They took our boarding pass as well and didn't give them back. The boarding pass were required at the security check with a staff and their signatures to get out. And when we complained on the feedback form about them. They lied saying they offered us the next flight with no charges. Horrible horrible experience. Never taking this airline again. My friend has a special child who is 3 who can't even sit properly on his own. She had to carry him around running around the airport because of these ladies. This is very unethical behavior on the part of airasia. Very very disappointed. Where the world is moving forward in women safety airasia is going 10 steps backwards because of such people who left two women with kids on the airport on their own.