Air Asia — injustice done while allotment of seats

Respected sir,

This is to share with you about the injustice done to my family while seat allotment while travelling from kolkata to bagdogra. We were four o[censored]s and had arrived at the checkin counter two hours prior to departure. We had not done web checkin because all the preferred seats were chargeable. The lady at the counter gave us 4 entirely separate seats that too at the back 30, 27, 20, 16 and half of these being middle seats.
We were told even before giving the boarding pass that since you didnot do web checkin we are going to provide sepaeate seats, that too in a very straight and rude manner. While requesting we were told we would have to pay if we needed seats together.
We have been traveling via various airlines over 10-15years and have never witnessed such an illogical and rude behaviour nor have we heard of such rules from any airline whatsoever.
Kindly look into the matter and pay show concern towards the feelings of families travelling with you.
I'm writing this while standing at the airport full of regret about having booked an air asia flight.

Thank you
Yours sincerely,
Tanvi marodia
Pnr - ez8prr
Flight - i5 589
Departure - 4.10pm