[Resolved]  Air Asia-make My Trip — Ticket cancellation charges

Address: 560075
Website: makemytrip.com

Hello,

I had booked a flight ticket for air asia flight in make my trip website.

The flight was on 8pm june 4th 2016 from bangalore to kochi. The booking was on 25th may 2016. I wanted to cancel the ticket and called the make my trip support line[protected] to check the charges.

The ticket cost was 1299+200 - rs.1499
The cancellation fee that the support executivemchanda chandam of make my trip informed is rs.1742 for the ticket and rs.300 charges for make my trip. I. E rs2042.00 to cancel a ticket of rs 1499.00

Please look into this.

Is it not shylock kind of behaviour from the part of the tour operator and the airline to charge such rates.

There should be a cancellation fee, but is it not daylight robbery to charge higher to cancel the ticket than the actual ticket itself.

I hope authorities will act truthfully and judiciously to protect the consumers.

Thank you.

Best regards,
Lloyd paul
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Aug 7, 2021
Complaint marked as Resolved 
 
1 Comment

Comments

Dear lloydpaul

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating the case, we have found that our concerned department was working on your issue and a refund of Inr 544/- has been initiated from our end on 6-Jun-16 with refund reference number #[protected]. The same should reflect in your account as per your bank processing cycle. We thank you for contacting us.


Assuring you best of our services.


Team-MakeMyTrip Care

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    Air Asia-make My Trip
    Bangalore North, Karnataka
    India
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