Air Asia — Missed the flight due wrong flight delay information provided by carrier company

I had booked a ticket via Air Asia (India) from Bengaluru to Mumbai for date January 16, 2021 with flight I5-926 & PNR G652VQ (Booking details attached).
On january 16 (journey day morning), i received multiple messages from Air Asia sttaing that flight I5-926 has been delayed from bagdogra from where it will reach bengaluru. This created confusion that when will flight leave from bengaluru.
I called multiple times for Air Asia customer care but no customer executive was available to answer the call despite waiting for 15mins over call (Call record attached).
On going to airport, I was informed that the flight had left on time & there was no delay as mentioned in messages received by me.
Despite showing the messages, the carrier personnel did not arrange me new flight ticket as it was their mistake.
I was made to book new ticket to mumbai costing whooping 9363INR on my own to reach mumbai the same day.
I want refund of 2nd ticket amount as it was Air Asia's mistake to send me wrong information.