Air Asia — No response on refund request for Booking No: BTJWWI by Air Asia

Krishnashah8385

from Hyderabad, Telangana

Oct 6, 2021

Website: www.airasia.co.in/home

Hello Team,

I have booked a To-and-Fro flight with Air Asia for my International travel in March 2020. My flight booking number was BTJWWI. Attaching details below.

During the travel, return flight was cancelled by Air Asia at last moment. Despite facing all the troubles in a foreign country in rebooking the return tickets for me and my wife again through another Vendor, I quickly went ahead with requesting for a full refund on initial mode of payment . Air Asia lodged my request on March 20th 2020.

The case no. they have generated for the refund was ‘43955019’. Air Asia kept me in all dilemma till August 2020 stating that this request might take time however they are working on this. Never received any update for this case number after that and they simply closed the case on November 2020.

I received one email from Air Asia that they have closed a case no ‘44721102’.This case 44721102 was never related to me. Didn't receive any update on case no 43955019.

I am not seeing any information about the case 44721102 on 'My case' section in Air Asia portal, but the status of my case 43955019 is showing as below in their website.

Subject : SRO 2020/215 COVID AG
Case Number : 43955019
Booking Number : BTJWWI
Creation Date :[protected]
Case Status : Closed
Payment Method : Credit Card
Status : Closed
Payment Method : Credit Card
Status : Closed

Message : There's another identical refund request on the same issue
Action : Please check your active refund case with me or in My Cases

Please note, I NEVER RECEIVED ANY REFUND and there are were no other active cases there on portal for me where i received any refund.

I recently opened a new Case: 95588383 with them, but not very hopeful on this as well.

Let me know in case more information needed.

With this, I request the team to Please help me on urgent basis, as I am already waiting for a resolution on this since last 1 year 7 months. Didn't expect this unprofessional behavior with vendor like Air Asia, however I feel it's too much for me now.

Kindly HELP!

Regards;
Krishna Shah
krishna.shah.[protected]@gmail.com
[protected], [protected]

Was this information helpful?

No (0)

Yes (0)

Oct 12, 2021

Updated by Krishnashah8385 Air Asia Team,

Thank you for contacting me in response to Case No. 95588383.
I received a refund of INR 13830 in my Credit account for this, however this seems incomplete/incorrect.

Under Booking no BTJWWI, I had booked below mentioned flights for below members and paid a total of INR 47942 (via Credit card, Rf. No: [protected]) for entire trip (Both To and Fro travel)
Traveler details:
1) Krishna Shah
2) Priyanka Singh

Travel details:
To:
14th March : AK 68 (Hyderabad (HYD) to Kuala lumpur (KUL)) --Availed flight
15 March : D7 798 (Kuala lumpur (KUL) to Bali(DPS)) --Availed flight

From:
21st March : AK377 (Bali(DPS) to Kuala lumpur (KUL)) --Forcefully cancelled complete returning travel as Air Asia cancelled returning connecting flight AK67
21st March : AK67 (Bali(DPS) to Kuala lumpur (KUL)) --Forcefully cancelled as Air Asia cancelled returning connecting flight AK67

Since Air Asia cancelled part of my return flight AK67, It was impossible for me to use AK377 as well, hence i cancelled entire return travel by cancelling travel from both AK377 & AK67.
During my incident creation with AVA, I mentioned cancellation of full return travel and hence I am expecting the amount for entire return travel to be reversed.It seems you have reversed only amount related to AK67.

As I paid INR 47942 for complete tickets (to and fro), my expectation is to get a return of at-least half (around INR 24000) of that since entire return travel got cancelled due to Air Asia cancelling part of return travel.

Please note that i have paid additional amount of around INR 80000 to another vendor (KIWI) just to book return flights from Bali to Hyderabad India, on 19th March 2020, after receiving this last minute flight cancelation email from Air Asia and had gone through a lot of mental stress to run for all these in a foreign country. Air Asia should be more proactive in building relationships with their customers by not leaving them in such discomforting situations.

Kindly verify this and provide me a return of around INR 24000 as complete return travel got cancelled.