Air Asia — Not able to get refund of cancal ticket after 6 months

Address: Bangalore, Karnataka

with pnr no. ZY78XF i booked a ticket from bangalore to jaipur travel date was 27.01.2015... and due to urgent work... before 23/01/2015, i cancalled the ticket and requested for the refund ...

but after many and regular followup i have not received the money back.

till may 2015 they have not processed... so in the mean time my credit card no. got changed... so i requested them to make payment directly to my bank account / new credit card no. of the same hdfc bank... which they have taken and issued the complaint no. too

now when i am calling they airasia people... every time i have to speck a new person and after giving all the ref and complaint no.m thereafter then all i have to explain them again and again and they easly take 20 to 25 min for each call . and at the end they issue a another ref no. and say they will look in the matter..

till date nothing have been done from thier end.. nor i have received a call from them...

so i request you to help me to get my money back with interest + charges incurred for calling them + pain for regular followup.

please help
krishna kumar jhanwar
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