Air Asia — Paid seat not assigned and no refund provided

Address: 560300

Website: www.airasia.com

I am posting this complaint to make you all aware that, even you pay for a seat in airlines (Free seat you wont get) it is not sure that you will get the sear or if airline deny to give same seat, you are not eligible for refund.... Same happened with my in-laws.... My in-laws who are senior citizen have traveled from guwahati to bangalore on 17 may17 in one of the airasia flight, where the ground staff denied to give the purchased (Inr200) seat and assigned with new seat in different location. When i have asked mail for refund they have denied to pay me back.

My question is if they are unable to give the assigned seat, its fine but why they are not refunding my money?

Flight details:

Flight date: 17 may 2017, flight number i5 983, guwahati to bangalore, initially i booked seat number 21a & 21b. But they have given seat number 25c & 25d. All proof attached