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Air Asia — pnr-jvdqws

My flights to bangkok from chennai to and fro has been cancelled by the airlines on 13th of march 2020 till now i have not received the refund for the cancellation.
I wrote mail to the booking agent as well as to the airlines but i did not receive any satisfactory reply from them.
It's been almost a month now kindly do me the needful.
I have attached the screenshot of the mail received from the airlines nodal officer thankyou
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    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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