Air Asia — Pre-poned air asia flight 152771

Address: Bangalore Urban, Karnataka

Website: AirAsia

My wife and son arrived at New Delhi airport at 9:31PM on December 22, 2015, from New Jersey USA. They had onward flight confirmation number DDRCVZ for AIR ASIA flight number 152771, departing New Delhi on December 23, 2015 at 7:15AM, and arrival at Guwahati airport at 9:40AM the same day. They had pre-printed Boarding Passes with Seat Nos. 22D and 22E. They arrived at the Air Asia ticket counter at 5:00AM. They were told by the AIR ASIA agent on duty, Arun Kumar, that the flight departure time was Pre-Poned to 5:30AM, it was Too Late to board the flight and they had to buy separate tickets for a later flight. Arun Kumar also stated that the Travel agent, that the tickets were purchased from, was notified of the Pre-Poned flight schedule. The travel agent was contacted and they categorically confirmed that they did not receive any such notification. We have heard of flight delays and flights being Post-Poned, but never heard of flights leaving almost 2 hours AHEAD of schedule. My wife asked to speak with a Supervisor but this agent claimed that he was the Supervisor on duty. This AIR ASIA agent, Arun Kumar, was rude, belligerent and extremely unprofessional. After long discussions with another AIR ASIA agent, my wife and son were finally allowed to board a later flight, without having to buy separate tickets. However, they were charged USD 53.00 (Rupees 3500.00), for excess baggage fees. They finally arrived at their final destination eight hours later. I would, first and foremost, like an apology from AirAsia airlines. I request full compensation for the flight, refund of the baggage fees that were charged as well as disciplinary action taken against this unprofessional agent.