Air Asia — Pre poned flight which was uninformed

Address: Surat, Gujarat, 395007

Website: Airasia

Refund case:0001940 We were travelling from bali to mumbai on 17th. Our flight was suppose to take off by 9.55pm But it went by 6 pm. They preponed the flight and did not inform us when we reached at 7 o clock they said flight has already take off due to some reason. We said to give us another flight or help us, they said we cant help it we have mailed u but we did not get any mail, when askd for proof they said we can't give you proof. They said to refund but we did not get refund too. Staff was super mannerless . I would say no one to fly from this, inside the flight they don't give you even water to drink. Super pathetic flight. We faced a loss of around 1.5lacs we will go in court for this.