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| Website: www.airasia.com |
On 14-mar-2017 i ketan kosambi booked ticket from airasia site from hyderabad to jakarta for 24-apr-2017 and passengers hikmah sari, alisha kosambi and tanisha kosambi. Booking got initiated under pnr qf59gv on 14-mar and money deducted from my bank account on the same day 14-mar-2017, however i didn't receive any confirmation about the ticket or email confirmation on the ticket itinerary.
Same day i called up airasia and update them about the above issue. Their representative updated me that my transaction has got cancelled and money will be refunded to my account and i should initiate new booking. Airasia agent requested me to send a mail to [protected]@airasia.com along with the bank statement showing money was deducted from my account, which i sent to them.
On 18-mar i did new booking from airasia site for hyderabad to jakarta for 24-apr-2017 (Pnr fkudwd). This time ticket got properly booked and i received the travel itinerary details over the email.
After that i have made repeated calls in between and received similar response from airasia that money will be refunded. On 24-mar, i was told refund will be done in 14 days and in under process from backoffice.
On 30th mar, i received a confirmation of qf59gv, for ticket which they earlier informed that it is cancelled and i should do new booking.
Now i was having 2 tickets booked on the same flight for the same day from hyderabad to jakarta for 24-apr-2017
When i informed about this to airasia team they asked me to fill e-form for refund and choose option duplicate ticket, which i initially said that it is not the actual reason. Your e-form does not have any system related reason.
Ticket not issued on 14-mar, is airasia fault.
I request to provide a full refund for ticket issued with pnr qf59gv, 56, 591 inr.
Bank details have been provided in the e-form as was in mail send to airasia support.
Since then i have been calling airasia where they are stating refund is under process however i have not received any email or writing notification for the same.
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