Air Asia — Refund for my ticket

Address: Bangalore, Karnataka

Website: www.consumercomplaints.in/new_complaint

I am waiting for a refund from Airasia for my onward journey ticket to Singapore on Nov 18th 2016 from Bangalore. Airasia had rescheduled this flight after I booked and I had requested cancelation of ONLY my onward journey (as the time didn’t suit me). I had received an email stating that I can either book a different flight (different date) or I can go for a full refund. I opted for a full refund.

PNR Number : JN9TKE
Case ID: CAS[protected]D3P3KZ

I would have called to your customer care executive about 15 times & also emailed your backend team ([protected]@airasia.com) on numerous occasions, but none of them were able resolve this. The various executives I spoke to informed me that I will be getting a refund in one calendar month, but it never happened. I am expecting refund for myself and my spouse (two tickets Rs. 12, 488/- along with baggage expense Rs. 1, 700) . I do not understand why this is taking so much of time and why does Airasia not respond to my emails. I filled the e-form on October 28th and was expecting the refund to be credited in a month which didn’t happen. Later your executives told me that I will be getting in 2 weeks, again didn’t happen. Today morning again I called to enquire and the person has asked me for another 10 days. I am very sure that this time again the amount wont be refunded.

The other big problem is every time I call your executives they give me the impression that this will be fixed in just a few days, but only to be fooled later. One of your representative even told me that the amount was wrongly credited to a different persons account & your back end team is working on it and should be fixed in a couple of days. This was another way of fooling the customer.

Two months & five days has passed since I raised my claim & it has not even moved one single step.

Sandeep Gopinath
[protected]