Air Asia — Refund is not processed for PNR N5UK6K

Address: 10401, Bhuvana Greens, Kasavanahalli Main Road, Carmelaram Post, Bangalore - 560035

Dear Sir/Madam,

I received a message from AirAsia on 28 Jan 2021, refund of Ticket amount for PNR N5UK6K, which the flight got cancelled due to Covid-19 travel restrictions. But the amount has not been refunded till now.

I have raised multiple complaints with AirAsia, but no resolution. They are just closing the complaint without any resolution.
11 Feb - Case No. 00088685
20 Feb - Case No. 00152958
28 Feb - Called Helpdesk
03 Mar - Case No. 00214623

Request your help to resolve this issue.

Regards,

Sunil James
Mob.[protected]