Air Asia — refund not initiated for 1 and half months

Address: AMAR JYOTI KUNJA,16/1 SARSUNA MAIN ROAD KOLKATA 61

Sir/madam,
I would like to inform you that,
I) flight no: fd120 with booking id : nn[protected], pnr : tzcwmp (Dmk-ccu)
Ii) flight no : fd121 booking id : nn[protected] pnr: oqv1xb (Ccu-dmk)
Have been cancelled as per mail communication & message over phone via air asia. Screenshot of the same attached herewith. We have opted for refund on 16th march. Due to the havoc corona virus outbreak, flight itself got cancelled, but even after repeated calling & chatting with ava & mmt (Myra) no positive information has been given to me regarding my refund. Such a poor service from both air asia & mmt was not expected since 6 working days has been already over. We are really worried about huge amount of money approx rs 30000 as a refund amount. Both airasia & mmt are not paying any attention regarding this matter. If this is so, we will be escalating the matter to higher authorities, hope it must be resolved as early as possible.

Regards,
Souvik