Is this kind of a joke. How the passenger would know about the two websites maintained by AirAsia? I'm living in Germany and I looked for tickets from Kochi to Visakhapatnam. I have seen AirAsia was offering and typed in google "AirAsia" and this took me to "AirAsia.com". Seriously, do you think this was a mistake from my side? And now the story begins
I booked the ticket via AirAsia.com and received the confirmation. 2 days before I received a call, saying the flight got cancelled. So, I called customer care and asked for a full refund. They said they will do this for me, but I should ask the third party to release the money. Seriously, third party!!! I booked the ticket on the AirAsia.com website, but not with any other broker companies. How could I know that there was a third party working behind the AirAsia website? You guys have a tie-up with them, not me. I didn't choose 'MYSTIFLY' to make my transaction. You are doing business with them, not me and you should ask them to release the money, not me.
Here comes the mysterious 'MYSTIFLY'. This is the first I heard the name. A website which has one number '+[protected]' and if we call, it takes to an endless loop waiting loop. I'm calling this number since yesterday, every time I waited 2 hours but still didn't connect. How this can happen? I thought AirAsia is a trusted airline. I could now imagine that this is a scam to loot the money from the customers.
I'm raising this complaint here, as my last hope. Was this information helpful? | 
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