Air Asia — refund ticket for bali

Address: Kamrup Metropolitan, Assam, 781028

Dear sir,
My name is himanish dutta, resident of india. I had booked air asia tickets for bali and our departure date was 4/12/2017, but due to this volcano erruption we are bond to cancel our trip. So we had requested air asia to change our destination to phuket instead of bali, but they said they cannot do that. So finally we asked for refund and they said the whole amount will be credited to your air asia accounts in the form of points and that needs to be utilised within 90 calender days. I had register my request on 28/11/2016 at 1:00pm and as per air asia this request will take max 72 hrs. But now i, e 1/12/2017 our 72 hrs has been passed, but my refund has not been initiated for this pnr yn8ift.
I have 3 pnr and 2 pnr amount has been credited, but due to my 3rd pnr i cannot able to booked the return ticket. As we have a booked tickets from guwahati to kolkata on 3/12/2017, and return tickets for 14/12/2017 by air india flights, which is non refundable. We also booked onward tickets from kolkata to bangkok date 4/12/2017 midnight. Now we had not booked any return flight because ppamountbis lying with you. So it's my humble request to you all kindly process my 3rd pnr request on urgent basis and initiate the refund by today at any cost, otherwise all our booking which we had done will be of no use. And in other way flights fares are increasing. We are getting false commitments from air asia representatives from the beginning. So many times we have requested to do the needful on priority basis. Don't understand what kind of service does air asia is providing. You are not giving any option to your valuable client. So many times i had travelled with air asia, but the service which i am getting is never expected from a company like air asia
Sir, total we are 7 passenger including 2 infant, now in this scenario without any return booking how can we travel. We stuck from everywhere. All these are hard earned money hope you understand our situation. Request you all plz process our request by today itself and help us to travel.
We have 3 pnr
Ehw5gs-amont rs 21078 (Credited)
Wei8rr-amount rs 48, 100 (Credited)
Yn8ift - amount rs 65000 (Not yet)
We have only tomorrow, so plz help us.
Regards,
Himanish dutta
[protected]
[protected]
Himanish. [protected]@gmail.com