Air Asia — Rescheduling my air tickets

Hello,
This is Rohit Nagaraj Shejekan. I have booked a return flight for 3 guests from KualaLumpur to Langkawi (2nd Oct to 5th Oct) under the PNR P2QE4M

I got an email saying the flights have been re-scheduled. I cannot choose the new flights as my departure flight back to India is scheduled for 5th Oct 2:30 PM from KL.

I tried to change the flights to an earlier day (4th Oct) and the AVA service is not being helpful and is quite erroneous.

I applied for a refund and my request has been rejected.

Kindly issue me a refund at the earliest or let me choose a return flight on 4th oct.

Waiting for hear asap
Rohit