| Address: Mumbai City, Maharashtra, 711302 | | Website: airasia.com |
Dear Sir/ Madam,
I registered as an AirAsia Big Member (ID [protected]) and tried booking air tickets from Kolkata (CCU) to Kuala Lumpur (KUL) for the date of journey 30.05.2017 on airasia.com for 4 persons including me, on 29.01.2017. I was facing some problems while booking on the website while paying directly through "Debit Card" option so I choose "Internet Banking" option and I paid through my Bank of India A/C (No. [protected]) but the system showed "Transaction Failed" but still Rs. 21, 590 was deducted from my A/C. I checked "My Booking" option but there was no information or any Transaction ID. On the following day (30.01.2017) I booked my tickets from Paytm.com and got confirmed tickets. I contacted the bank for refund but till day (1 month have passed) I haven't got the refund and the bank asked me contact the customer support of AirAsia so I did it. They need a confirmation from your part that you have not received the payment of Rs. 21, 590 otherwise the bank will not refund. I contacted the AirAsia Customer support but they couldn't help me and they don't have any information regarding the 29.01.17 transaction and asked to fill an e-form complaint. I complained on 19.02.17 and they gave me a complaint no. CAS[protected]C5C3BM but the online status on their website is showing "no records found". Now I am going through a painful situation as I don't know what to do as I only have the account statement of the passbook as a proof of this transaction. I am feeling like being cheated with neither the bank (Bank of India) nor the Agency (airasia.com) co-operating with me. Please help me out. I am attaching all the necessary documents and forwarding to you in a last hope that I will get some positive response from your part. Please try to realize my situation I am going through and do the needful in this regard.
Attachments:-
1. The statement of failed transaction (Rs. 21590 on 29.01.2017)
2. Sceen shots of the Airasia's website pages of My Account
3. Confirmed e-tickets purchased from Paytm
Thanks and regards,
Sambit Ghosh
[protected]
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