Dear Air Vistara Customer Relations,
I am writing to formally express my dissatisfaction with the service I received from your staff at the New Delhi airport on April 22, 2024. As an Indian-born US citizen, I have always held Air Vistara in high regard, having had positive experiences in the past. However, my recent encounter has compelled me to bring a serious concern to your attention.
On the aforementioned date, I traveled on flight AI 126 from Chicago to New Delhi in business class, arriving in New Delhi at 12:25 PM. I had a connecting Air Vistara flight to Dehradun scheduled for 1:50 PM the same day. Despite clearing immigration promptly, I unfortunately missed my connecting flight.
Following the advice of the Air Vistara team in the transit area, I approached the ticketing counter for rebooking assistance. The agent at the counter, identified only as Babli, displayed a lack of professionalism and courtesy that was both unexpected and unacceptable. Her demeanor was not only unhelpful but also dismissive, as she chastised me for missing my flight without offering any viable solutions or alternatives.
After an exhaustive international journey, I was met with sarcasm instead of support, leaving me without a clear path to reach my destination. Moreover, the urgency of my situation, needing to visit my ailing mother who had recently suffered a stroke, seemed to be of no concern to the agent.
The absence of empathy and the refusal to assist in rebooking my flight—without any explanation—was disheartening. This experience starkly contrasts with the excellent service I received during my business class travel from Frankfurt to New Delhi in November 2021.
As a result of this encounter, I incurred an additional expense of Rs 7500 for alternative transportation to Dehradun. Given the circumstances, I am requesting a full refund for the unutilized portion of my ticket(Rs. 5159.00) and compensation for the distress and inconvenience caused by the unprofessional conduct of your staff member.
I trust that Air Vistara values its customers and will take the necessary steps to address this issue promptly. I look forward to your response and a resolution that upholds the high standards of service associated with your esteemed airline.
Sincerely,
Deepti Kumar
2205 Pebble Creek Drive,
Lisle, IL 60532
USA
Phone Number: +[protected]
email: dee.[protected]@hotmail.com
Air Vistara Booking Reference Number:6RZHX9(Printout attached)
Air India Booking Reference Number:2QKWSQ (Printout attached)
Customer Support Ticketing Person:Babli (Picture attached)
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