Airasia — cheated by miscommunication

Hi all,

Please be careful while tavelling through airasia or opt for some other airlines instead as it is a total fraud airlines.
Staff of airasia misguide their users or travellers by giving false information. Similar kind of incident happened with me.
I was travelling from kolkata to bali via kualalumpur on 09th of march 2018 via airasia flight. Please find my whole journey information below

Airasia flight62
Kolkata to kualalumpur (12:50 am to 07:20 am) with pnr #pls5fg date-09/03/2018

Airasia flight 376
Kualalumpur to denpasar (10:20 am to 01:25 pm) with pnr #mw2z7n date-09/03/2018

Airasia flight 556
Denpasar to kualalumpur (03:30 pm to 06:30 pm) with pnr #kq9knh date-16/03/2018

Airasia flight 63
Kualalumpur to kolkata (10:30 pm to 12:05 am) with pnr #xiqdqs date-16/03/2018

I booked this ticket from goibibo site.
I was very not very much concerned about my flight as in goibibo there was nowhere written that my flight will require any transit visa.
After some days of booking i have been told by my friends that since you are going to another country for first time you should enquire about visa from goibibo.
I called goibibo customer care they tranferred my line to airasia. I have been told by airasia customercare that i will not be requiring any visa as my transit time is less than 4 hours and i will not be going out of the airport. After hearing that i feel relaxed that i will not have to go through the immigration process in kualalumpur.
On 9th of march, when i reached kolkata airport at 10:30 pm they asked me for transit visa. I was shocked and feeling cheated. Airasia people were not at all helpful there, they told me you can apply visa now but i knew that it takes atleast 48 hours to process so how can i board flight at that time.
This was 2nd time they misguided me. When i told them that it will take 48 hours then they told me to book another ticket of same time.
By gods grace, i got the ticket for same timings but it costs me 44k one side. This time the ticket i got was having same route with less than 4 hours layover but i didn't have to pass through immigration. This was really strange no where it was written that i will be requiring visa. I really felt harrassed at that time and was short of money as well.
I will go to the consumer forum as well for this cheat if my extra flight money is not refunded by airasia.

Nishant mishra
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