| Address: Bhubaneswar check in staff |
Hello Air Asia,
The way your Bhubaneswar staff make us feel for money was so disrespectful. Giving you some background, We are travelling with infant and we kept all the things in two main bags, as in your booking tickets it was written we cant allow more than 1 bag each. And as we need to carry our baby hence we don't wanted to keep anything with us hence we didn't bring any cabin bag too. And adjust everything in main bag. But what did your staff did they charges us 12kg extra baggage 6000. Even knowing the factor that we don't have single cabin bag with us. Neither for us not for baby. On last moment they told to bring a bag Or else give the fine. Being at airport far from market far from home from where we bring the bag. Are you serious is this possible for anyone, leave about us. This is purely money minded. Everyone has their own day. We trusted you, hence traveling everytime with this airline but really what Bhubaneswar staff made us felt and demand was horrible. You didn't think for customer and there responsibility how bad there situation is what was the condition. We didn't have 7 kg +7kg cabin bag, with 7 kg infant bag which is equal to 21 kg, if they want they can adjust in our baggage somehow., as this is 21 kg which we are not carrying. And what is the logic what they gave if you have 4 bag we can allow you as you have 2 bag we can't allow you, and for baby we should have another bag then only it allow. Can someone please explain on this, infant things can be kept in mother bag as well. And this case only arrived as we have a baby with us and dont want to keep anything with us. If we don't have baby then of course we can happily carry 4 5 6 10 bags. Anyway This is our last travel with Air Asia . If you behave this way with customer not understand the pain point not understand why they keep all things in one place. Then one day for sure your thing will no one understand.
No Thanks anymore
Lipsha subhalagna
Flight no: 15 319
PNR : w127fs
Very very bad behavior for money seeking 👎👎👎👎👎👎👎👎👎👎👎👎 Was this information helpful? | 
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