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Airasia — refund for flight ticket

Due to Covid 19 thr nation is under a lockdown. Instead of providing a refund foe our tickets booked well in advance the airline is holding the money in the a credit shell. I fail to understand why this inconvenience and harassment to customers for no fault of theirs. I request a full refund as I'm not sure when I may be able to travel next and I also may find other modes of commuting in the future if not this specific airline. During times so sensitive and crucial like this when cash crunch is the a major concern airlines holding our money is like holding us hostage n harassing us. Please help.

Flight details
Mumbai - Bangalore
24th April 2020
AirAsia I5-335
PNR - ERJR7L
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