Airasia — Refund on cancellation of ticket

Address: ranchi

I booked ticket on air Asia for flight from Ranchi to Bangalore. but just before 2 days time was rescheduled, but due to covid 19 restriction i could not reach the airport at time. so i cancelled the ticket. but the refunded amount was only 168 INR, Whereas the actual ticket amount was 5, 349 INR.

PNR nom is H5E7PQ and date for travel was Sun, 05 Jul 2020.