[Resolved] Aircel — can't deactivate auto renewal pack

ananya sarmah

from Guwahati, Assam

Jan 26, 2018

Address: Jorhat, Assam

I was activet auto renewal 3g pack which cast is rupess 3 and activet between 12am to 6am for few days. But now i want to deactivet the pack and i cann't do it. Now it is getting auto renewal every day and deducted rs 3 everyday. I have been trying to connect customer sevice. But they are always busy that could not connect with them. Please solve the problem.

Was this information helpful?

No (0)

Yes (0)

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Aircel Customer Care's response Dear Ananya,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 31, 2018

Aircel Customer Care's response Dear Ananya,

We would like to inform you that as per your request Rs 3.00 night pack has been deactivated from our end on 30th Jan’18.

Warm Regards,
Aircel Social Media Team