[Resolved]  Aircel — E-payment done in aircel.com, balance deducted from bank a/c but recharge was unsuccessful

Address: Khordha, Odisha, 751001
Website: epayment.aircel.com/online-recharge

Last saturday (d.[protected] i did an online recharge (rs 193.00) by debit card
But recharge was unsuccessful and balance deducted from bank a/c. according to e-payment guidelines the money will be refunded within 5 working days from the date of transaction (* mark mentioned in screenshot).
It's already been 8 days my money is not refunded yet.

Mobile number - [protected]
Area - odisha
Recharge date - 11.09.16

Please help.
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Oct 24, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2016
Aircel Customer Care's response
Dear mahesh 001parsad,

We request you to please guide the retailer to send below SMS to get wrong recharged amount. WRN and send it to 171.

Thanks and Regards
Aircel Social Media Team
Verified Support
Sep 23, 2016
Aircel Customer Care's response
Dear Customer(Guptes.war),

As per our concern team if you have not got the deducted amount in your bank account then contact with the respective bank for the same.

Warm Regards,
Aircel Social Media Team
 
1 Comment

Comments

Dear Sir,
A wrong recharge was done on [protected] insted of [protected] a prepaid number amount Rs 90.00 on 08 Sep 2016 through a retailer .
Please refund my balance.trans ID-PBR[protected]
RECHRGE AMOUNT RS-90.0, RECHRGE DATE-08/09/2016
Aircel Customer Care's response, Sep 21, 2016
Verified Support
Dear mahesh 001parsad,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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