[Resolved] Aircel — Fraud in data pack

shahbaz199

Address:

Lucknow, Uttar Pradesh

My self SHAHBAZ AKHTAR. My Aircel mobile no. is [protected].I am buy aircel pocket data coupan card. He is give 1GB data in Rs 47 but when I recharge then give only 350mb. When talk to coustmer care but reply is not satisfy. Without any information we can change the plan.when plan is change then why we sell in market. I am also talk to senior executive but not a good satisfaction. All the company sell the coupan then plan is valid at same price. Give me information why you do not give 1 GB data.

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Complaint marked as Resolved

Verified Support

Oct 01, 2015

Aircel Customer Care's response Hi shahbaz199,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi shahbaz199,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

robin12345

my mobile no is [protected] aircel is deducted my 87 rs just after my data pack expired. they charged Rs 87 for 1800 kb within 5 minutes and after calling to aircel customer care associates they very rudely advised to cahnge this network . i am very disappointed about id Mr Vikarant & Mr. Gautam behave like an unprofessionally to me. But ok i was requested to port my number by aircel to other responsible operators.

Regards,
Robin

Aircel Customer Care's response, Nov 11, 2016

Verified Support

Dear robin12345,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 30, 2016

Verified Support

Dear robin12345,

As per the update from our team, your balance got deducted due to GPRS usage with the internet pack.

Warm Regards,
Aircel Social Media Team