[Resolved]  Aircel — recharge benefits not given by them as shown

I have recharged my aircel number [protected] with rs. 101. While checking the benefits by dialing *121# there was showing that benefit of recharge is ul loc+std, 100sms, 1gb dly.

But now i received only 1gb net no ul call.
When trying to contact with customer care they were not giving satisfied answers. The aircel customer service is worst. They are not responding from last 15 days. No resolution has been provided to me.
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Mar 13, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2018
Aircel Customer Care's response
Dear Customer (sjhalani159),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Verified Support
Feb 06, 2018
Aircel Customer Care's response
Dear Customer (sjhalani159),

We would like to inform you that we have checked your account details and have found that the offer was applicable only through Gift Box and recharge was not done via same, hence you are not getting your offer benefits.

Warm Regards,
Aircel Social Media Team
 
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