Aircel — Transfer Promo balance into main account balance

Address: Varanasi, Uttar Pradesh

Dear sir, I Paramanand Vishwakarma . Yesterday I had recharged Rs.47/- on my aircel mobile no [protected] then my balance goes to in any Promo Balance of Rs. 55/- . and tit shows that the validity of this promo balance is only 5 Days. Sir I do not want to this promo balance. Kindly transfer this promo balance in my main account balance. Because i do not know any step to transfer this promo balance into main account balance. I will be always thankfull to you. Paramanand Vishwakarma Mobile no: [protected]
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Aircel customer support has been notified about the posted complaint.
 
32 Comments

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Hi Paramanand,

Your COMPLAINING THAT you RECHARGE your NUMBER OF RS 47 AND yo GuET PROMO AMOUNT WE CANNOT TRANSFER ANY PROMO ACCOUNT BALANCE TO MAIN ACCOUNT BALANCE
dear sir, I ANJALI SHINDE.Last Monday I had recharged Rs.135 and i got 150 balance, it was promo balance thats why I could not recharge with internet pack, so I do not want this promo balance. Kindly transfer this promo balance in my main account balance. Because I do not know any step to transfer this promo balance into main account balance. I will be always thankfull to you. My name is Anjali shinde. my number is [protected].
Dear anjalishinde,

We regret to inform your that Promo balance cannot be converted into main Balance.You can use promo balance in voice calls/GPRS/sms but you cannot recharge your A/C from promo balance. Please let us know if you want any assistance in future

Regards,
Aircel Social Care Team
Dear sir,
Iam Mathan . one day back I recharged Rs.119/- on my aircel mobile no [protected] then my balance had been credited as Promo Balance of Rs. 120/- with validity of 28 Days. Sir I do not want this promo balance.Because i cant able to make any calls and any sms with that balance.and while iam checking my balance it shows main balance:null, promobalance1 : null, promobalance2 :120. . I will be always thankful to you. Mobile no: [protected]
Respected sir,
My name is Divya .I would like to complain about one of the on line Recharging site i.e Freecharge. I recharged to my Aircel mobile with the one of the they mentioned in their portal like 109 and the pack details will be like 109 full talk time.But after reharge I didnt get the ful talk time the main balance its showing is 0.0.My question is how accurately the Application is working properly.I neeed a clarification from the support team.


Regards,
Divya

Hi bchgdfk,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Hi Divya Chaitanya,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Hi Divya Chaitanya,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Dear Aircel customer care
I had recharge my account with 135 from paytm. But it has been go to the promo balance... Then I call to the customer care but customer care was not help me... Then I know Aircel service are one of the bad service in the world... So pls convert promo bal into main bal... I am not able to activate any type of Internet pack... My mob no. Is[protected]. I want to activate 125 Internet offer for 1gb 3g
Hi Abhishek Stephen rock,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Recharge Date:
Transaction ID:

Warm Regards,
Aircel Social Care Team
Hii.. Am prasanna. I recharged rs 119 that was credited in my promo balance. How should i activate my net pack using promo balance . kindly rply me soon. Offer ends today.. [protected]
mprasanna.[protected]@gmail.com
Dear Prasanna(Prasanna_95 ),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team
Hi Prasanna,

We would like to inform you that through promo balance you cannot make a recharge. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Care Team
I have recharged for 69 rs(full talktime) but it has been credited as promo balance. Kindly transfer it to main balance. my aircel number is [protected].
i have recharged my account balance from rs.45(full talk time) but it has been credited in balance . kindly transfer balance in main account balance . my aircel number is [protected]
sir my balance is credited in promo balance i recharge my number from rs.45(full talk time) please transfer my balance in main account balance my aircel number is [protected]
Dear Mahendra(Mahendra pratap singh kachhwah),

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:

Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Meena Subbu,

Thanks for writing to us. We regret to inform you that promo balance cannot be transferred to the main balance.
Through promo balance, you can avail all the Aircel service, but you cannot make a recharge.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Mahendra pratap singh kachhwah,

We regret to inform you that we don't provide any Full Talktime in 45 we only provide promo balance.

Warm Regards,
Aircel Social Care Team
Hi, I recharged for Rs. 75 today for my no. [protected]. Txn no. KAR[protected]. It was a mistake and I do not need any promo balance. Please transfer that balance to my main talk time balance. thank you.

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