| Address: 560093 | | Website: www.axisbank.com/retail/forex/travel-forex-card |
I have lost INR 40000 by using axis bank currency credit card in Thailand ATM and never got any refund inspite of multiple complaints and email follow ups. Nobody has any knowledge on the issue and there is no concern on the customer's grievance.
The disputes raised had reference numbers 13170823 and 13959608. Axis bank got the logs from the Thailand bank after 3 months but those transactions logs sent to me did not have enough supportive data to prove that I should have got 40 notes and I had requested to see logs for sequence number 2111 and 2112 (sequences before my transaction) but axis bank never got the data. Either we need to see those sequence numbers to ascertain the number of notes dispensed against my transaction or need CCTV footage as my claim is that cash was not dispensed yet money deducted. No transaction failure slip dispensed from the ATM.
I also wrote to Mr. Rohit Kumar (Ex Product Head-Travel Currency Cards at AXIS BANK LTD) but he assured to put me in touch with the concerned person and never replied after that. Very mean company and people.
I am not posting all the documents here as it is sensitive data but I can share everything if someone gets in touch with me. Was this information helpful? | 
Sorry for the trouble. We have responded to your concerns via service request number:[protected] dated September 8, 2016. For any further clarifications, please write back to us on the same mail.
Regards,
Axis Bank