Alamode By Akanksha Complaints & Reviews

I ordered 3 items on 13/04/2021. My order no is #86029.Then due to personal reasons i had to cancel the order. They have no customer care number so i sent them a few emails. They did not respond to it by 14th morning and on top of it I’m getting mail that my order is packed. As per their rules i did sent request for cancellation within 24 hours of purchasing. I dont want to forcefully buy something which i dont want anymore. Please work at your customer care it sucks.

--I have order one "Luxury Trinity Pants" - Size 30" - Black Color on 05/03/2021 Time: 11:33pm vide Order no. 75560 and payment of Rs. 1849/-(including shipping of Rs. 50/-) was made online through net banking.

--I ordered the product for my friend, which was supposed to be her gift.

--I received the product on 10/03/2021 at 1:59pm. On the very same day i.e 10/03/2021 within 1.30hr of receving the product, we tried the pants but we faced the issue in size we ordered, so we placed a request online for Exchange of Product to bigger size.

--Instead of providing option for Exchange of Size, their website offered us an option to return the pants & take A Gift Card of Rs. 1799/-, which we also agreed to.

--On 12/03/2021 i.e after 2 days i got a mail from [protected]@alamodelabel.in which is their customer interacting mail that my request for return has been rejected. I wanted to request for exchange, but their website only provided me the option to return the product and take a gift card. And now they rejected my both request.

--This is their Return/Exchange Policy "We don't offer Returns. We offer size exchanges only. For size exchanges, We need you to place the size exchange request within 48 Hours of delivery to maintain our hygeine policy on the exchange portal."

-- They are saying that we won't offer returns but their portal only provided me that option (screenshot attached below). And we have placed the return/exchange request within the mandated time, so we are not at fault at any place.

--On asking them why they have rejected our request to return/exchange of product, their only reply is to Read their Return/Exchange Policy. On confronting them again that if they can't return the product and provide Gift Card, atleast exchange the product, but now they are now not even responding to our that mail and have closed the option to again place the request for exchanging the product.

--They are clearly fooling customers by, Firstly, replying on 2nd day of placing the return/exchange request, that our request has been rejected so that, our 48 hrs exchange request period will be finished and we will not be able to again put the request for return/exchange.
--Secondly, not providing appropriate reason for rejecting our request.
--Thirdly, Misleading policies on their website regarding return or Exchanging.

Desirable solution according to us is now that:
Even if they have no return or refund Policy, but now i want a complete refund of Rs. 1849/- (1799 (Product Value)+50 (Shipping)). Personally i want both the refund and Exchange of Product to desired size, so that these arrogant online sellers can learn customer ethics.

Rest is upto you, what you feel deemed fit and appropriate as compensation.

Alamode By Akanksha Big fraud, they are not a genuine company. They show some other product on their website and send something else.no customer care. no refunds no exchange. I checked online, they have duped many many like me.
I placed my 1st order on 22nd Nov for an amount of 8487/- for 4 items. I received the 1st item on 11th Jan, which was very bad quality, nothing like the image shown online. The other three were never sent. After a lot of emails, I got a gift card. i ordered two more items to use the gift card, both the items received are of very very very bad, actually pathetic quality. they charge way too much and sell duplicate, inferior quality products. cheating a lot of innocent customers like me. They should be punished.
[protected]@alamodelabel.in

I had ordered 2 tops online.

1) They delivered 1 top after 2 months.

2) The other top came after 3 months AFTER several emails.

My order #36891

I requested them that I do not want a size exchange or anything because I cannot wait another 3 months.

They keep sending me automated response. I have shipped their item back to them. I told them several times that I do not want an exchange but I want the refund on the top that came 3 MONTHS LATE. My event is already over.

PLEASE PLEASE HELP ME! I want my money back. This company has been harassing me with only automated responses. I feel robbed and my hard earned money is gone in waste!

I had to pay 200 inr more to have the item shipped from my pocket.

Please help Sir/Madam

I had ordered clothes worth ₹8188
Order no is 58740
I had ordered them a month back I have not yet received I have been mailing them since one week but they aren’t replying please help me this is torture
I want refund so that I can buy other clothes for myself
I feel like I have been robbed

I bought two products ( clothing ) from there website on 10/12/2020 .
Mistake was to have to have prepaid the order. I still have not recieved the product & no updates shared while I have been emailing them continuosly and try to contact through instagram . This site is a big fraud and they do not respond to any mails & no customer support . I want my money refunded or product delivered immediately ....

Order no# 59599
I have received boots both left foot . Right foot is not there. I want these boots to be exchanged. I tried reaching you guys on several platforms like WhatsApp insta DM etc. But received no response. I have paid for this faulty item please help and exchange.

I have placed an order for handbag on 18-Nov-2020 but till date I didn’t received the package even after continuous mails and follow ups their team is not responding in a proper way . They always reply with that product is in delayed from factory and not replying on a request to refund my money. Even on prepaid orders they are not able to deliver the item.

Contact no is not mentioned in the website to contact them directly. Their customer service team and social media is not responding.

If the product is out of stock they Kal should refund my money or else deliver my order.

My order no is #41125.
Request you to please help because buyer should be protected from such fraud sites.

This is for order number -#45475. I placed the order on 25th November. Even after continuous followups via emails there's no response. Very poor customer service.

Your service and delivery mechanism is miserable. Nothing is on time. Feel cheated. Just refund my money if you guys cant cater on time. Incorrect size, no items, Im fedup trying to get in touch. This is ridiculous.

ORDER NO.47527
1. i have ordered Trinity sequin jeans, sequined statement blazer and mathea 3 piece set ...
2. i have receved only blazer (very cheap quality)and
3. 2 pc set Mathea L SIZE (order was 3 piece S SIZE set )and
4.i have not received sequin jeaNS
Also FYI u can crosschk with courier weight which is .57 kg only and u can weigh your product .

Kindly send me all products with proper size
or refund my amount .

It has been 25 days and i havnt received my product... they took my money online and no product provided. The site said it will take 15-20 days bur it already way beyond that...even after emailing them they are not taking action just a vague reply saying “taht if we say its delayed it will come late”

I want my money back.

Hi, I ordered a dress from https://alamodelabel.in/ ... They sent me a dress after a month. Upon receiving it there was no belt and it was damaged (the lining inside was torn). I complained several times. They didn't reply on email. Later on whatsapp they kept on trying to say that I must be lying about the belt. What will I do with a belt??? After paying so much. They are not giving me a refund and are not addressing the fact that they have sent me a damaged piece. They're telling me to return the dress but what if they don't return the dress and keep my money?
Till now they have not provided a solution. Please help me get my money back.

It took more than two months to get my order delivered because they said their factories are not working on full capacity because of covid situation, but what i received was horrible quality, made in china products. I think they buy their stuff from some other chinese site and selling here on double prices because clothes i received had marks of forcefully removal of tags. And on their website description of item was cotton but what i received...

I had ordered a dress on 15 august. I had asked them prior to ordering whether they ll be able to deliver it in pachhmarhi, mp. They said yes. Then today it is 25 sept... More than 15 to 20 working days... The dress has not been received. I mailed them 6 7 times asking for update. They kept giving automated replies. I asked them about the reason for delay on whatsapp, at this they started abusing me... Saying that if i dont want garment i should not order and that they are not afraid of the law. This is harassment of customer. They are saying offending things to me... Said that i[censored] cant read the conditions dont order. I did read and clarified in advance from them only. But they could not deliver and then used offending words. My order has been cancelled by them and i am yet to receive any refund. They have blocked me from their contact and website. It is bad on their part to ill treat customers.
Please save ur money for something better rather than this piss poor pathetic company who doesn't honor the customers

Its been 20 days i placed order for two dresses danby coord and green dress now they shipped it and only one product was given. That too i told them earlier to change the size from m to l its not an l size. Now why would i pay for the shipment charges

I ordered an item on 29th july and i paid through online transaction, my order is #9227. Since then i had to wait for more than 2 months for any updates on my package. It had not been shipped yet. After i emailed them i received a reply saying that my order was cancelled and my payment has been refunded. But i haven't received my refund yet. There has been no reply to my emails. When i dm'ed them on instagram they told me that we are not from the customer service team so they cannot help me. I am still waiting hear back from them. I just my want my refund to be done as quickly as possible because honestly this has been very tiring for me as a customer who has been nothing but patient and understanding.

I had ordered for a night suit from Akanksha ala mode on 5th July'2020. Since then I have made umpteen number of followups with no satisfactory response. i have request for money back since they are unable to deliver the product even after 2 months. However, the brand has denied to give the refund and informed me 10 days back, that they will give a credit note to me. As of today, I haven't even got the credit note. I want to raise a complaint against the brand and get my money back. I don't want a credit note since it is not my fault that the delivery hasn't happened.

If you are planning to purchase from Alamode by Akanksha, please be warned that while it’s possible you may receive your item without any issue, you may also land up in a position like me - awaiting a resolution (for a purchase worth approx 7500/-) after two whole months.
I made the blunder of not reading their return/exchange policy - please let me warn you, if you are not satisfied with their product, they will NEVER refund you the amount you spent, even after putting you through hell with their customer care.
The issues I had were primarily these:
1. The customer support is pathetic. They take ages to respond and lack clarity of speech. There is no communication between the customer support who handles their email and the one who handles their whatsapp so you have to re- explain everything to each team. I even found them to be condescending in tone at times.
2. I received someone else’s order initially. A mistake I can understand, however, I do expect an apology (they didn’t, when I informed them of the mix up) and a quick resolution not excuses like ‘the person who has received your order is not picking up our calls’ and expecting me to run after them to ensure they rectify their mistake.
3. The order I placed was for 2 nightsuits in two separate orders. I am a small to medium, so I ordered a medium (like I have on another site). The pyjama didn’t fit me, but the top did (clearly there is something wrong with their sizing). I asked if it were possible to send the pyjama alone in large which they couldn’t so they said they’d change all my orders to large. Since I was anyway sending the pyjama back, I offered to send them the order they mixed up initially as well.
4. I get the second set of nightsuits in large, but one isn’t the colour I ordered and the Large is way too large so they are all practically useless to me.
5. At this point I had enough since I wanted these night suits as I am a new mom and thought it would be worth it to splurge on myself a little bit. (Big mistake doing it at this site) So I ask them to just cancel both the orders and just refund the amount so I can purchase nightsuits elsewhere since none of their other stuff appeals to my taste. I got a big fat ‘No.’ They said they can only issue a credit note which is only valid for a year. And they proceed to ask me to be understanding because ‘we’re facing a pandemic, madam.’ Like I don’t know 😑 Everything was blamed on the pandemic. I don’t understand why they just didn’t halt orders if they can’t fulfill them properly. (Money, the reason is money, people.)
6. They are yet to arrange for reverse pick up of the wrong item they sent. They are yet to issue my credit note. Overall, the company comes of as completely entitled and they don’t seem to understand a simple fact - customers PAY them for a service, they aren’t doing all this for FREE. And the whole ‘we can’t refund you’ is quite lame. I mean, why force us to purchase from your store? I even offered to send all the items back on my dime..Oh, right, you’re after our money 🙄

They havent been providing any information regarding the order ever since the payment. I contacted them through their mail id. But it notified that the address doesnt exist. They didnt respond to the message i texted to their business whatsapp account.
I have been tensed ever since i ordered the dress.

In detail :
I have order dress from this site on 21st jan and also paid online through this site: https://alamodelabel.in/account/orders/3f3ffc4a808e4f35a3ac4c84e7544836
They mention in the terms & condition that they deliver the order only on working days and it will take 15-25 days. But as per company condition they did not pick up the call or nor deliver the package. I tried to call them from two different number but they did not respond.
This is my order number #2777 paid amount rs-2, 280/-

I am sending some screenshots of chats kindly check the date also.

I ordered a black lace dress from them through their instagram account.
The product was delivered after 25 days and it was a wrong one.
On complaining about wrong delivery, they ignored me and blocked me over social media accounts.
I tried to contact them, but even after reading my messages and seeing my class they did not respond to any of them.
I'm attaching the screenshot of dress i ordered and dress i received.
I received a green printed dress instead of black lace one.
Also i have attached proof of instagram that they have blocked me
And screenshot of messages on what'sapp