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Alcatel Lucent Complaints & Reviews

www.alcatel-lucent.com
1.9
Updated: Mar 5, 2022
Complaints 48
Resolved
18
Unresolved
30
So far, so good. Alcatel Lucent is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Alcatel Lucent will keep up the work and continue to help more customers with their concerns even better 🤝
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2
Someone has put my phone in locanto
0
Someone posted my phone no in relationship site without my permission
0
privacy on phones for young people

Alcatel Lucent reviews & complaints(48)

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H
Hesnid
from Chennai, Tamil Nadu
Mar 5, 2022
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Someone posted my phone no in relationship site without my permission

Someone posted my phone number in relationship site without my permission and getting continuously calls and whatsapp.i dont the person who posted it.someone started harassing me for money.i want to remove add as soon as possible...
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S
ShibliRabbani
Oct 18, 2021
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Innova Crysta 2.8Z

I was driving my Innova Crysta 2.8Z while coming back to bangalore at the speed of 100 Km on highway (NH48)
My right hand frond and rear tyres busted at the same time at Tumkura flyover.
It was 9.30 pm and shocking to see both the tyres got busted. I have never ever heard such case.
I googled the issue and found many users have faced the same issue. I am going to raise my concern
to dealer....
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V
Vaibhav_Bane
Jul 28, 2021
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Tab Charger not working

I purchased alcarel 3T10tab in month of May 2021. Just in 1.5 months time its charging point stopped working.
Qhen taken to nearbyvservice center, it mentioned it is damaged and paid service will be provided and cgarge would be INR1250.

Is alcatel product is so defective that within a month its charging socket stopped working.

How service center can blame us for not handling it properly.
Is that...
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C
Charldene
Dec 12, 2020
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Alcatel Tablet

Address: 65 Sophia street, Roseville

I bought my step son a alcatel tablet two years ago ..within less than 6 months the tablet was broken. We fixed it, it broke again we fixed it again still no luck. By then I thought it's my step son's fault he is abusing the tablet..I let it slide
This year I bought my son the same tablet and it's not even a full year the tablet is broken
At first the alcatel charger it self had problems and I bought another charger which...
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T
Taha Zanzibar
Nov 28, 2020
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Alcatel 1S 5030U screen Doubling

Address: Karachi, Pakistan

I had bought a new phone 2 weeks passed and 1 week ago screen started doubling ... I was never expecting this from alcatel company...
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V
veera venkateswarlu Bellala
Oct 12, 2020
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Date of Exit not updated in UAN

Dear Sir/Medam,

I am veera venkateswarlu bellala worked in Alcatel lucent for RCOM from 01.03.2013 to 30.11.2014, But date of Exit is not updated in UAN.
Pl kindly support to update the DOE in UAN and confirm.

Regards
Veera Venkateswarlu Bellala
ZZ0005342
[protected]...
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S
Sandeep Shaiva
Jun 18, 2020
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Someone has put my phone in locanto

Address: Karnataka, India

Unknown person has used my number in this and I am not interested in this, they mentioned me as a college girl seller 😣 . I want get rid from this and they mentioned the college name that what I sullply girls from I provide picture for that college name which is mentioned me in that, and that college students are calling me and scolding me 😖. So my request is to you to delete that profile which contains my number....
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A
Abhijith P Sukumaran
from Thrissur, Kerala
Jan 5, 2020
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service delay

Address: New Delhi, Delhi
Website: www.alcatelmobile.com

Sir,
I had purchased a alcatel 3t 32 gb tablet from flipkart on 12th november, 2019. It completely stopped working after ten days. When it was given to galaxy services (Authorised service centre of alcatel in kochi) on 2 december 2019, they said it has to be send to the company itself as it cannot be repaired there. I have not got the tablet repaired even after one month. Hence i request to replace the tablet. Otherwise i may have...
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C
CidEaton
Apr 24, 2019
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pixi 4 firmware upgrade

Address: CW8 4RU

I write in desperation and frustration.

My phone advised me there was a firmware upgrade available and i followed the directions to download the software and then have it installed.

Unfortunately, each time i try the install it fails.

The error message i receive tells me the upgrade. Zip file is corrupt and the install has been aborted.

I have tried this update on more than 10 occasions...
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M
Musaib Hasan
from Pune, Maharashtra
Oct 11, 2018
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pathetic customer service

Address: Pune, Maharashtra, 411014

I purchased a handset alcatel a7 from amazon in november 2018, unfortunately the touch screen went bad, i went to one of the service center as it was under warranty. They raised a service request on 2nd october (Rvsrn1810ssa00002) and i was informed that it will get repaired within 7-10 days. I went again to their service center on 9th october 2018 and i was informed still the screen has not been dispatch from delhi office and they didn't...
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T
Tom Smiles
Jan 23, 2018
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unwanted intrusive apps

Last year i had problems with two apps
Mostly joy onetouch launcher, the app has constantly attempted to hi-jack my mobile.. The app appeared on my wife's mobile as soon as it appeared the speed went from fast to very slow, the joy app came with 2 dodgey tool bars...
I'm housebound my phone is my contact to the outside world and contact for my family (Most live on the other side of england) this app may be fine if it would ditch....
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H
hardikvyas1984
from Siwan, Bihar
Sep 18, 2017
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wi-fi dongle not working and service center person is not responding

Address: Rajkot, Gujarat, 360001
Website: wi-fi device not working

Hello
I am your wi-fi hub user provided and purchased from idea cellular ltd

My device is not working from starting and visited your service canter

After my 3 visit your service canter agent met on 04/09/2017 and he told me this will take 7 days for solution of my complain

Today is 18th and still they haven't able to answer my query
My job-sit number is rvsrn1709tmm00003
br...
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D
Dedalous
Sep 16, 2017
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privacy on phones for young people

I bought a alcatel-lucent 5010x because my old phone broke and i was short of cash. This phone is aimed at young people as a first phone. All of the apps that come preinstalled require acceptance of gratuitous access to the users data and files., right down to the file viewer. I actually can't use the phone at all without giving away the rights to everything i do on it. It is a disgrace to see that this is how the next generation are being...
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S
shortlady16
Jul 26, 2017
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pixi 4.5

Absolutely the worst customer service ever. You can call at 8 am local time when they first open or later in the day, it does not matter. Plan on being on hold for a very, very long time. When you finally get thru there will probably be a language barrier. I have had a phone of theirs a pixi 4 for less than 6 months and the phone does its own thing including "butt dialing", open arbitrary apps even when the phone is sitting on a desk, placed...
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K
kellydobbin
Jun 7, 2016
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Warranty repair on a flip phone

Address: 92701

About 4 weeks after i purchased my alcatel phone, it broke. I shipped it to customer service. I did not receive any confirmation of the recipt of my phone. When i called in i was told it would be 5-10 working days to look at it and it would be repaired or replaced at their discretion and that i would not be notified, the phone would just show up at my house. About 15 days later, a new phone showed up at my house but is unusable as it is a...
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S
Sullan Hari
from Delhi, Delhi
May 25, 2016
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Network complaint

Address: 614301

Hi ..I am ramkumar from India ...I have alcatel ononetoch flash 6042d model.2times my mobile is repair in trichy service center...now I have a one problem in my mobile...could not receiving network in some area...but that area actually constructed in towers...but not receive network in my mobie...please give me solution...any 2g 3g 4g network not receive ..send your solution ..please...
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S
Shankarusc
Feb 9, 2016
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Alcatel onetouch flash 6042D ..speaker not warking

Address: New Delhi, Delhi, 110042
Website: Www.consumercomlaint.in

I am filing very sad.I went to service center to change my speaker.but they demand 500 /- to repair it ... And one week after they give my phone .I parchased from flipcart .it 28/08/15 invoice no del [protected] .name Shankar .service center dhawan comnication D 914 915 mangol puri Delhi... But my phone warranty 28/08 2016 ... Plz tell sir what will I do...I think that I will take legal action abut company if no solve my problem......
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H
Harish Deore
from Nashik, Maharashtra
Dec 5, 2015
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One touch flash - switched off issue - revert with refund

Address: Nashik, Maharashtra, 422008

Dear Sir, I have purchase the mobile Alcatel One Touch 6042D on 16 Dec 2014. now mobile submitted the Mobile to service center on 26th Oct 2015. I am following up daily but till date no result. problem is mobile Automatically Switch off not started after that. I have mail to them & try to confirmed returning date after repairing but till date they only told we are working on it. I have also demand replacing handset or refund money but for...
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R
ravi kumar kaja
from Coimbatore, Tamil Nadu
Nov 18, 2015
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Why they are not replacing the phone even it is in warranty period

Website: alcatel

I have given my phone at authorised service centre few days back, they said that phone has been sent to another centre for repaire.Still they have not responding my call.Sai communication center at secunderabad, they are not responding properly.If my phone is having a problem within warranty period, they have replace it.Why they are taking a lot of time to repaire and prolonging the time and returning same piece .pl look into this matter.Whom...
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Y
yogi9771
from Hyderabad, Telangana
Nov 7, 2015
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Software problem and not getting switch on

Address: 500072

Hi, Don't buy any Alcatel Mobile brand. I bought Alcatel onetouch flash6042d on January 2015, 6 months no problem. End of the may i got problem I given my mobile to kamal mobile services (hyderabad), they said it is soft ware problem it takes 30 minutes time .when he connected to pc it is completely not working and not getting switch on then he said it had a problem.They checked and said to me its a physical damage of sim card slot. I said...
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