Aldo - India — Bad Quality Product

Address: Bangalore, Karnataka

To Whom It May Concern, I am a long time customer of your company and I was very upset when I recently purchased one of your products ( Girl footwear ) only to have it be defective. Within two months, it has lots of wears and tears, the threads are coming out and looks like some road side purchase(of course, not because of any kind of rough use, but because of its poor quality). I am definitely not happy about it and would like you to handle this complaint swiftly. I would hope that this is simply a one-time thing, as I do not want to believe that this company has gone downhill so quickly. All that I am asking in this case is to receive my money back, as I do not believe that this product was delivered to me as promised. I am really not trying to be difficult, but it seems as though too many companies are now offering substandard products and expecting to get away with this. I, however, will not stand for spending my hard-earned money on an item, only to have it not only be defective, but not even be the same item that I thought I was purchasing. I really do not want to be rude, but the quality of this product is nowhere near what I would expect from a company like yours and I was really shocked when I recently visited one of your store ( Phoenix mall –whitefield Bangalore, one of your colleague told me that Aldo is the fashion brand, so you can’t expect any quality product from us and we will not take this product back . As per my knowledge, Aldo is the global company and they have some quality standard to be followed . I expect that you will exchange this product immediately otherwise I may have to take some strict action against ALDO INDIA. Yours Faithfully, Raghu Nandan Goyal +91-[protected]