Ample Technologies — ear speaker not working after battery replacement - raf no. igm1704090.

Cigy Mathen

from Mumbai, Maharashtra

Sep 21, 2018

Address: Bangalore, Karnataka, 560043

Website: ample.co.in

I got the battery replaced under raf no. Igm1704090 yesterday (Wednesday, 19th of sep'18). I restored my phone from the backup and realized that the ear speaker is not working. I spoke again to the apple support and brought back today for checking at ample service centre in gopalan mall on old madras road. Now, they are informing that there is a hardware problem and now the screen needs to be replaced, which will cost me inr 17k. The reason given by apple support was that "at the time of battery replacement, i had agreed and signed that hardware issues from battery replacement will not be apple's responsibility".
Horrible customer experience, my iphone is ruined due to the negligence at the time of battery replacement and they are expecting me to cover it by paying additional money. I want ample technologies to own up this issue and get my iphone rectified.

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Comments

scglives

from Bengaluru, Karnataka

Nov 27, 2018

I faced the same issue. Touch ID stopped working and they said the same thing. But from what I read in terms and conditions, customer is responsible for damages during repair only if it resulted from unauthorised modifications or repairs. If you haven’t done that you have a solid case.