Andhra Pradesh State Road Transport Corporation [Apsrtc] — money got deducted and not refunded

May 16, 2018

Updated by [email protected] Transaction Details: Transactions done through AXIS bank.

Transaction 1: Ticket not confirmed for this
Transaction ID:[protected]
Amount : 468

Transaction 2: Ticket not confirmed for this
Transaction ID:[protected]
Amount : 468

Transaction 3: Success
Transaction ID:[protected] : This transaction is successful and i got the ticket third time.
Amount : 468

Please find the attached screenshot for the bank statement for the debited amount.

//Vishnu

May 16, 2018

Updated by [email protected] Please find the attached below mail conversation happened with APSRTC and especially see the dates from when i was waiting for the reply from ARSRTC. This is the kind of support that APSRTC is giving to the customers.

[Ticket No: 1744862] Refund Money not received
Inbox
x

online.[protected]@apsrtconline.in
Apr 25
to me
Dear Sir/Madam.

Greetings from APSRTC!!!

Sorry for the inconvenience,

In response to the below mentioned query, the amount has been processed on 30 Mar, 2018 requesting to provide the bank statement from the date of transaction till the date to check the details we will update this issue to consent team .

Should you require any further assistance, please contact us.

Best Regards,
E-Booking Team.
APSRTC.
www.apsrtconline.in
[protected].

On 25-Apr-2018 9:56 AM by Vishnu Vardhan

Hi Team,

On 30th last month I have made 3 transactions(each 468 rupees) to APSRTC . Out of those 3, for only one transaction I have received the ticket and for other two ticket was not confirmed. Attached the transactions screenshot for reference. PFA

Phone number: [protected]

When I called and enquired with APSRTC, they said they have initiated the refund process already on 30th of last month.
But I have not received the money.

So I called my Axis bank through which I have made the transaction and enquired. They told that the three transactions are successful and money got transferred to the merchant site. Also we could see there is no refund initiated for the transactions.

Kindly check where my money got stuck and get back to me as soon as possible and refund my money.

Fell free to call me on the below number if required more details.

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
AttachmentsApr 26
to APSRTC
Hi,

Please find the attached PDF bank statement from the time i have booked the tickets.

Attached PDF is taken from the bank by calling to customer care and its password protected.

Please use the below password to open the PDF file.

Password: GALI[protected]

Fell free to call me on the below number if required more details.

Regards,
Vishnu
Phone : [protected].

Attachments area

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
May 1
to APSRTC
Hi Team,

Please chec the below requested bank statement and get back to me as soon as possible.

Regards,
Vishnu

APSRTC Support May 1
Dear Sir, Greetings from APSRTC, In response to the below mentioned query, ple...

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
AttachmentsMay 1
to APSRTC

Hi Team,

Please find the requested bank statements pdf file which i have downloaded from the internet banking from Mar 28th-till date i.e May 1st.

Even the last pdf provided contains the debits and credits as well.

Please check and get back to me as soon as possible and refund my money.

Fell free to call me on the below number if required more details.

Regards,
Vishnu
[protected].

Attachments area

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
May 3 (13 days ago)
to APSRTC
Hi Team,

Please let me know some response for the below.

I'm waiting for my money.

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
May 9 (7 days ago)
to APSRTC
Hi Team,

I’m waiting for the reply for the below mail.

Please let me know if any other details required.

Feel free to call me on [protected] if required.

Br,
Vishnu.

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
10:47 PM (9 hours ago)
to APSRTC
Team,

This is becoming too worst. Please try to give me some kind of response. Else tell me some estimation date when the issue will be resolved. I have been trying to reach the mailing department Over the phone. But no luck. Please try calling me and resolve the issue as soon as possible.

Vishnu,
[protected].

//Vishnu