Andhra Pradesh State Road Transport Corporation [Apsrtc] — uneducated and irresponsible conductor

The bus with the following details ap31te7834 has scheduled to start at 13:00 at source, mandasa. But it has started today (11/05/2018) at 12:50pm. I questioned the conductor and he said that was his choice. And he charged full ticket for my cousin (11yr 5 months) and when i questioned, he was saying 5-11 yrs for half-ticket and above that full ticket. I checked immediately in apsrtc website and shown it to him that from 5-12 yrs half-ticket. Then he asked me aadhar. Since i forget aadhar, payed full ticket charge. I can accept this extra charge because i forget to bring aadhar but i didn't accept the time sense as mentioned above this bus started earlier than scheduled from source station and our conductors don't know what is the age limit for half-ticket.
I am requesting the higher authorities of apsrtc, please educate our conductors. Otherwise, they will create big problems.